Hi, are you looking for 2022 Event Staff – Guest Experience Host jobs in Seattle, WA 98134 ?
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Company name : The Seattle Mariners Baseball Club
Location : Seattle, WA 98134
Position : 2022 Event Staff – Guest Experience Host
Job Title: Host
Department: Ballpark Operations
Reports To: Zone Supervisor
Status: Seasonal, Non-exempt
The Mariners Way – #SeaUsRise
The Seattle Mariners were founded in 1977 and have played in iconic T-Mobile Park since 1999. T-Mobile Park has gained a reputation locally, regionally and nationally as a terrific setting for baseball and a great place for baseball fans. Sweeping views of Seattle’s downtown skyline, breathtaking sunsets over Puget Sound, combined with excellent views of game action from all angles give fans at T-Mobile Park an experience unequalled in Major League Baseball. The Mariners organization is one that embraces an inclusive culture. Known throughout the industry as a premier place to work, many employees enjoy long, successful tenures with the organization. Seattle Mariners employees are committed to giving back and supporting our communities and serving as role models on an off the field.
Our Mission: We are dedicated to winning championships, creating unforgettable experiences, and serving our communities.
Our Purpose: We unify our communities and enrich lives by sharing our love of baseball.
Primary Objective: Responsible for contributing and creating exceptional experiences for all guests by providing courteous, friendly and knowledgeable service.
Deliver prompt, friendly and courteous guest service in accordance with Mariners Way standards, providing guests with an exceptional game and event experience.
Greet guests with a positive, professional and helpful demeanor upon their arrival and departure from the ballpark. Offer assistance including directions, game schedules, public transportation and other information as necessary.
Closely review guests’ tickets for valid date and seat/suite location; clearly communicate directions to guests and assist them in identifying their seats utilizing facilities via stairs, escalators, elevators, and/or ramps.
Monitor assigned area at all times; be on constant watch for injuries that may result from a foul ball, a home run ball, a slip and fall, etc.
Clearly communicate gate location and other relevant information regarding unruly or intoxicated guests, any situation requiring medical attention, or situations requiring clean-up to the appropriate department via pager and/or radio.
Ensure walkways and aisles are always clear by effectively communicating the need to keep passageways clear with guest or vendors who are blocking walkways.
Help Event Operations organize and distribute promotional items at gates and select areas throughout the ballpark.
In the event of an emergency, redirect guests from elevators and escalators to ramps and stairwells.
Attend all mandatory Team Member meetings and training.
Will perform other duties as assigned.
Education and Experience:
High school diploma or GED preferred. Equivalent, relevant work experience may be considered in lieu of formal education if approved by management.
Previous customer service experience preferred.
Competencies, Knowledge, Skills and Abilities (KSA’s):
Shares and expresses thoughts in a clear and effective manner through verbal and written communication skills. Exhibits effective listening skills and builds positive relationships with all team members, vendors, and guests. Is diplomatic, tactful, and professional in all forms of communication.
Understands and supports the team and is quick to volunteer to assist others. Others view most interactions as being positive with a willingness to achieve common goals. Effective in working with others to cooperatively solve problems. Workplace behavior is consistently respectful of others.
Takes personal responsibility for getting things done in a way that positively and professionally represents the organization.
Demonstrates through their actions and interactions with others a commitment to Mariner Purpose, Mission and Values.
Competent in required job skills and knowledge. Completes work assignments thoroughly and completely in an accurate, and prompt. Identifies and corrects errors. Is careful, alert, and accurate, paying attention to details of the job.
Makes decisions and takes actions that contribute to exceptional experiences for guests.
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