Adecco – Director Strategic Delivery job vacancy in Adecco (United States)

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Company name : Adecco
Location : United States
Position : Adecco – Director Strategic Delivery

Description :
About the role
The Director Strategic Delivery is fully accountable for the strategic, long-term evolution of all Onsites and Hubsites business under his/her responsibility. The DSD manages the overall operations of all business activities; ensures that the Onsites and Hubsites achieve and exceed their targets through a high-efficiency delivery model in conjunction with a Great Place to Work; reviews current and past performance and activity to identify and replicate client service excellence.
What you’ll be doing

Accountable for the P&L and budget of the Onsites and Hubsites
Day-to-day line management/overall management of colleague performance, coaching and development of the Adecco Onsites and Hubsites teams ensuring that all service levels and performance metrics are met
Ensure operational relationships with the client at all levels are managed and maintained by the Onsite and Hubsite teams
Governance and management of all ongoing processes to ensure adherence to, and communication of, existing and new colleague policies across the teams
Ensure operational and contractual compliance measures are met for all customers
Develop a strategy for growing accounts and increasing the penetration ratio
Monitor client & associate satisfaction survey results, develop and execute action plans in order to maintain high levels of customer satisfaction
Escalation point for Clients, Procurement, Operations and HR Managers to discuss issues or requests involving the Talents or candidates placed
Prepare and present a monthly/quarterly business review to the client
Create & implement new strategies to attract talent and reduce attrition levels through continued review of client & candidate satisfaction reviews, face to face communication and forums
Create and maintain mechanisms/ forums to seek and act upon candidate feedback for continuous improvement
Review training needs analysis to meet the client’s needs. Review on a regular basis with the training department to provide the necessary training programs
Manage productivity metrics, improve efficiencies in business operations, maintain a healthy cost to serve
Proactively review and monitor processes/procedures and implement improvements where possible. Engage with the Onsite Warrior Community when appropriate to identify and implement an improvement plan
Lead PERFORM Onsite and actively support and promote Lean methodology
Bi-annually assess current processes against the ROADBOOK and identify and implement action plans accordingly

About you

Bachelor’s degree in related field or equivalent experience plus a minimum of five years of management experience strongly preferred

Must have a proven track record measured by customer service levels and satisfaction, increased responsibilities, and working relationships with colleagues and management.


Ability to develop and implement policies, procedures, goals and objectives.
Ability to strategically plan and serve as a catalyst for organizational change, cultivate a shared vision with others & motivate them to transfer vision into action.
Must be able to communicate effectively and clearly in writing and orally, both in one-on-one and in group presentation situations.
Ability to interact and communicate with all levels of staff and management is required.
Excellent organizational, multi-tasking, communication and customer service skills.
Proficient in MS Office (Word, Excel & PowerPoint) are required.
Process & KPI oriented
Excellent MS Office and Database skills
Capable of handling multiple tasks, problem resolution, and prioritizati
Demonstrated ability to build and maintain strong client relationships and networks.
In-depth knowledge of current recruiting practices abiding by federal and state laws and Company policies.
Must have the ability to learn new software and navigate the internet with
High energy & results-driven, solution oriented attitude

Why choose us?
It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records.

The Company may require proof of COVID-19 vaccination at time of hire based on client policies or certain regulatory requirements. As such, TAG may require you to report your COVID-19 vaccination status at time of hire unless prohibited by a state law. The Company will consider requests for exemption based on medical/disability or religious reasons, or additional reasons if permitted by state law.

The anticipated salary range for this position is between $73,499.97 and $116,280 . Salary may be determined based on experience, education, geographic location, and other factors.

Benefit offerings for full-time employment may include medical, dental, vision, term life insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans and reimbursement and retirement programs. Available paid leave may include paid time off, parental leave and holiday pay.
A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Disclaimer : all data is sourced from indeed and we are not responsible for any error