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Company name : Spirit Airlines
Location : Miramar, FL 33025
Position : Admin, ITOC Systems
The ITOC Systems Administrator is a hands-on technical role focused on administering and supporting systems spanning for our multi-site environment. The Systems Administrator takes ownership of support requests reported by our end users, client support team, and other business teams to resolve, escalate, or identify further action required to provide resolution. The ideal candidate will have experience with a wide range of technologies, operating systems, networking concepts and a desire to continuously improve upon that knowledge.
Perform daily system monitoring, verifying the integrity and availability of all systems, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Define, prioritize, and resolve all support requests in an organized, efficient and expedited fashion.
Administration and monitoring of corporate and managed services cloud-based systems.
Development, maintenance, and usage of automation scripts using Bash, PowerShell, Python, etc.
Assist with patch management in Development / QA and Production environments.
Create and maintain configuration documentation, as well as system and operations documentation.
Creating and maintaining IT configuration and knowledge-base documentation
Produce, maintains and updates knowledge-base documentation.
Act as primary point of contact for outages and escalations and assign Incident Managers for emergent issues
Monitor backups and restore files on request
Monitor ticket tracking system for newly assigned tasks
Monitor and report on all of Spirit networks, systems and applications in a 24×7 World Class ITOC, while working expeditiously to limit impact to our customers and tracking the health of our SLA’s
Handle routine Operations requests such as adding new users, restarting services, blocking IP addresses
Implement and follow all policies and procedures for monitoring, testing product availability, how problems are identified and incident management
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs or technical developments).
Bachelor’s degree or equivalent experience.
5-7 years of experience.
Prior Experience with major incident management programs is a plus.
Experience working with NOC tools, network management systems, escalation procedures, and other monitoring applications a plus.
Solid understanding of Windows administration and application resource utilization monitoring.
Solid understanding of network concepts and troubleshooting skills, DNS, IP and network hardware.
Experience with Microsoft Infrastructure – Active Directory domains, DNS, DHCP, Windows Security, Group Policies, etc.
Knowledge of cloud platforms and virtualization software, Azure, AWS or Google Cloud.
Experience in managing and supporting Virtualize environments in VMWare.
Basic Understanding Load-balancers, web session state and be able to troubleshoot issues involving the same.
Ability to identify inefficiencies and provide solutions to improve our systems and processes.
Experience supporting web applications solutions including Paas, SaaS and IaaS.
Able to support a 24x7x365 staffing model which includes weekends and holidays.
Excellent verbal and written skills.
Ability to multitask and prioritize.
Proven decision-making abilities.
Ability to adapt to fast pace environments.
Driven, high-energy, self-starter; comfortable working in a fast-paced, dynamic, and high-growth environment.
Domestic & International Travel under 10% of time.
Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. involves sitting most of the time but may involve walking or standing for brief periods of time.
*Please be advised that you will be asked to complete a required assessment to be considered for this position. This assessment will be emailed to you after you apply. Please be sure to check your Spam folder and/or junk mail if you do not receive it. *
We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our Team Members.
At Spirit Airlines, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean! Imagine making your mark on an organization introducing 100’s of new aircraft that will double our fleet!
Fly With A Winner: Our constant growth and improvement mean boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success.
The Giving Spirit: We are committed to inspiring positive change in the cities where we work and live. That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation.
Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success – that’s why we’re committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them.
Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family.
Spirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.
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