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Company name : Atlantic Health System
Location : Morristown, NJ
Position : Applications Systems Analyst III
Atlantic Health System is seeking a MyChart and Digital Applications System Analyst III at Morristown, NJ. As an experienced Epic MyChart Analyst, you are a vital member of the ISS Population Health – Patient Experience/Engagement team providing direct support to the development and implementation of Patient As an experienced Epic MyChart Analyst, you are a vital member of the ISS Population Health – Patient Experience/Engagement team providing direct support to the development and implementation of Patient Experience/Engagement and Digital programs.
This role requires a customer-focused, data-driven, strategic, organized, innovative, and passionate communicator who strives to effectively help patients, clinicians and healthcare team members engaged in a variety of digital health services. Analyst will bring a strong analytical, and problem-solving background with an agile development mindset. Acts as the liaison supporting AHS entities who provide digital health services, including administration, providers, and staff for digital health related services. Stays abreast of new, available, and upcoming technologies and methodologies. Partners with Training team on creation of content for staff end-user training, proactively minimize the number of service desk requests and improve efficiency.
The ideal resource would have previous experiences in working with health systems on Epic MyChart implementation, optimization, and support.
Excellent time management skills
Strong analytical and multi-tasking skills
Comfortable with ambiguity
Can make critical decisions
Balance customer priorities and needs
Comfortable working in a fast-paced environment
Participates in an on-call rotation to provide off-hours end user support
Demonstrated use of good written and verbal communication skills
Understanding of hospital and ambulatory operations and workflows including patient portals and mobile devices
Ability to interact effectively with peers, management, physician office staff, vendors, and other customers
Effective organization skills and attention to detail; effective follow-through, and commitment to excellence
Ability to hear and communicate with others in a clear, understandable, and professional manner
Build experience of Community Connect in MyChart
Experience in deploying digital health / digital front-door features for health systems
Experience in business analysis, project management
Bachelor’s degree in a related area required
Masters degree preferred
Current Epic certification in Epic MyChart required, Epic Ambulatory a plus
5+ years of experience in building and implementing Epic MyChart
5+ years of experience in supporting healthcare patient portal and patient engagement websites
Experience participating in optimization projects including design, build, testing, and support
Implemented video visits and video on Demand in MyChart with any Epic integrated video platform
Experience with Health Communication systems like Well Health, Twilio, SpinSCi, TeleVox
Experience working on a multi-facility, multi-clinic, healthcare organization
Experience in customizing web applications and websites like MyChart
Runs queries to report on various metrics
Develops and monitors testing scenarios and methodologies to demonstrate system efficiency
Prepares and maintains documentation on testing plans
Experience with Direct/Open scheduling, e-Check in, Patient Questionnaires, TeleHealth (e-visits, video visits, etc.), MyChart mobile app, Result Release, or similar projects
Solves complex problems and takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Atlantic Health System aims to deliver the highest quality, safety and care combined with the best experience for our patients and their families. We are confident that you will find success within Atlantic Health System, which has been named for the 14th year in a row to Fortune’s “Top 100 Best U.S. Companies to Work For” list. We believe you will find that our culture of collaboration and care exemplifies the value we place on our patients, their families, and our employees.
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and, therefore, abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, gender identity or expression, sexual or affectional orientation, national origin or nationality, citizenship status, disability, age, genetics, protected veteran status, ancestry, marital status.
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