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Company name : The Washington Center for the Performing Arts
Location : Olympia, WA 98501
Position : Box Office Associate
Description :
Box Office Associate Summary
The Box Office Associate provides outstanding customer service and ticketing service to The Washington Center for the Performing Arts and our partnering organizations. The Washington Center Box Office works out of multiple venues in Olympia, and serves several Artistic Partners, including: Harlequin Productions, the Olympia Symphony Orchestra, Masterworks Choral Ensemble, and more. The box office associate is the first point of contact between the public and the Washington Center, interacting with our patrons to provide valuable information regarding upcoming productions and events, as well as navigating ticketing systems to acquire sales while upholding administrative standards in terms of processes and procedures.
This is a part time position requiring day, weekend, and evening availability.
Duties and Responsibilities:
Assist patrons with purchases, exchanges, and offer redemptions over the phone, in person, or via email.
Oversee the printing and distribution of tickets through will-call, mail, or walk up.
Maintain an organized ticket sorting and filing structure.
Contribute to an organized and hygienic box office environment.
Be knowledgeable of the Center’s current events, theater policy, pricing, and seating arrangements across venues.
Understand and relay theater policy to patrons.
Make recommendations to assist patrons with decision making and improve experience at the theater.
Resolve customer conflicts in a courteous and professional manner with guidance from supervisors.
Determine customer sources of conflict or concern, and rectify or delegate to supervisor in a timely manner.
Follow proper cash handling procedures and reconcile daily transactions.
Process orders and collect customer data through Audience View sales system.
Coordinate the sale of rapid antigen testing for the Curative Covid test site.
Assist on night of show with walk up sales, will call distribution, and lead resolution for ticketing questions or concerns.
Carry out opening and closing duties of the box office.
Essential Experience & Skills
Proven work experience in customer service, arts, or hospitality.
Technical Experience and Skills – Proficiency in navigating computers efficiently, experience with point of sales systems and the programs Microsoft Excel and Outlook.
Communication – Solid written and verbal communication skills. Be a polite and competent communicator over the phone and in person.
Attention to Detail – Strong organizational skills including the ability to prioritize tasks in a fast paced environment. Being readily able to multitask.
Work Habits- Ability to work both as a part of a team and independently. May work unsupervised and follow established guidelines and safety procedures.
Applicant Qualification:
Be 18 years of age or older and have a high school diploma or equivalent.
Have access to reliable transportation.
Ability to work a flexible schedule, including regular evening and weekend hours.
Have basic mathematical skills, cash handling and clerical capabilities.
Have, or be willing to obtain, a valid CPR/First Responder Card and/or training.
Position Type and Expected Hours of Work
This is a part-time, non-exempt, non-regular position. Due to the nature of our business, many shifts will be weekend and evening hours, though daytime shifts are also available. Average work week of 15 to 20 hrs.
Job Type: Part-time
Pay: From $15.00 per hour
Schedule:
Day shift
Evening shift
Weekend availability
COVID-19 considerations:Regular disinfection of high-touch locations will occur throughout and after eachevent and business day.
Our indoor system meets COVID safety recommendations of air filtration. Our HVAC rating/grade is MERV 8 pre filter and MERV 14 bag filter.
Education:
High school or equivalent (Required)
Experience:
Customer Service: 1 year (Preferred)
Work Location: One location
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