Case Management (Entry Level) job vacancy in Aston Carter (Bellevue, WA 98004)

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Company name : Aston Carter
Location : Bellevue, WA 98004
Position : Case Management (Entry Level)

Description :
Equivalent Experience
Aston Carter is presently seeking entry level candidates to support a leading eCommerce company. These contract Investigation Specialist positions will require onsite work within Bellevue via a hybrid schedule.
Daily Schedule: Monday-Friday 7:00am-4:00pm; Training will be 8:00am-5:00pm
Location: Bellevue, WA working a hybrid schedule in office Tuesday-Thursday; WFH Monday and Friday
The team focuses on incident management and driver safety initiatives for the delivery network. The Investigation Specialist is an integral part of the operations team, performing high judgement investigations and research for informed decision making and appropriate actions taken to improve the experience when incidents occur.

Adhering to Standard Operating Procedures (SOP) for incident handling and investigation, while leveraging multiple tools to complete complicated, high-judgement investigations and decision-making
Evaluating root cause and performing data analyses to identify opportunities for process improvement and automation
Escalating trends in issues or pain points occurring within the process
Working collaboratively with team members to navigate ambiguous cases and create frameworks to drive performance consistency across the team.
Review and monitor all dashboards (driver investigation start to finish or approving or rejecting payment made to customer or sent or DSP) for property damage and incident claims (for all drivers on routes)

1+ year of applicable administrative experience; any experience w/ case management and/or investigations is desirable
Strong technical skills including experience w/ MS Office Suite
Ability to make strong judgements
Strong oral and written communication skills
Ability to successfully multi-task

About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call
888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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