Case Manager – Housing and Essential Needs Program job vacancy in CCSWW (Seattle, WA 98104)

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Company name : CCSWW
Location : Seattle, WA 98104
Position : Case Manager – Housing and Essential Needs Program

Description :

positions starting at $23 – $25.57/hr (D.O.E) with COMPETITIVE BENEFITS INCLUDE:

Medical, Dental, Vision, Life Insurance and Long-Term Disability
Health Savings Account and Flexible Spending Account
Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
CCS/CHS 403(b) Employee Saving Plan
Employee assistance program
Lots of room for advancement

Program Description

Housing and Essential Needs is a statewide program and Catholic Community Services has contracted with King County to deliver the prevention services locally. HEN provides rental assistance, housing search assistance, transportation assistance, and other needed services to disabled adults who are homeless or at-risk of losing their housing. Approximately 1,700 people receive assistance through the HEN program in King County each month.

Position Description

Case Managers are responsible for all aspects of client services through the HEN program. This includes: client intakes, assessments, setting goals and developing action plans, referrals and coordination with needed services, ensuring client eligibility, data collection and entry and maintaining client records including funds distributed to landlords.

Case Managers work independently with limited direct supervision. They are responsible for screening potential HEN clients, verifying eligibility, developing action plans, and approving payments to landlords and utility companies. Each Prevention Case Manager carries a case load of approximately 150-175 clients at and time and helps distribute $1 million in state funding to clients each month.

Meet with clients to conduct an intake and assessment.
Based on the assessment, develop an action plan for housing stability that covers the following life domains: income/employment, health, and housing.
Refer to Housing Stability Specialist and/or Employment Specialist as needed.
Gather supporting documentation and input data entry into the local HMIS and other data entry systems.
Routinely verify client enrollment in the DSHS HEN Program through the Benefit Verification System.
Determine the availability of prevention funding.
Prepare check requests.
Distribute Essential Need items (hygiene and cleaning) and Transportation (Orca cards and gas cards) to clients.
Ensure client records are kept in accordance with agency standards.
Schedule follow up client contact as necessary.
Communicate with clients if they do not or no longer qualify for assistance. Inform clients of the program’s grievance process.
Develop relationships with community partners and refer clients to other community services.
Provide outreach and education to community providers.
Assist with the set up and distribution of a weekly essential needs bank for HEN clients.

Team Responsibilities

Case Managers work with a diverse team of staff who work out of three locations throughout King County. The ability to work independently and communicate with team members remotely is essential. In addition, HEN clients are all disabled adults with challenges related to physical health, mental health and substance use.

Observe/follow guidelines on confidentiality rights of clients and respect their privacy.
Work with clients who have emotional and behavioral challenges related to their disabilities.
Attend trainings required of employees as scheduled.
Participate as a team member in staff and supervisory meetings as required.
Contribute to and support a positive, team-oriented, culturally-diverse work environment.
Participate in advocacy on behalf of the program and other programs assisting disabled and low income community members.
Maintain accurate record of hours worked and turn in timesheets on schedule.
Perform other job-related duties as assigned.

Job Conditions

This position requires the employee to work in an office environment where there is noise from telephones and conversations among employees and clients. Working conditions may include interruptions, and interactions with individuals who are angry and/or dealing with mental health and substance abuse issues. Extensive use of telephones, computers and related office equipment is typical of this position.

Physical and Mental Acuity Requirements

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Able to prioritize multiple tasks, and to work independently and as a team member.
Able to understand and observe safety rules.
Able to hear telephone rings, face-to-face and phone conversation, door bells, and emergency alarms.
Able to speak clearly in person and on the telephone.
Able to hand write legibly.
Able to read normal size print and handwritten notes.
Able to sit for sustained periods of time.
Mobility/dexterity of hands/arms to enable keying into locked areas as well as using office equipment.
Ability to move boxes weighing around 20 lbs. and move boxes of hygiene/cleaning items.
Regularly able to perform duties as assigned.
Able to make independent decisions and apply sound judgment in performing job duties.

Minimum Qualifications

Associate’s degree in social services or a related field, or commensurate experience in social services.
At least one year of experience in direct provision of social services, preferably with homeless people.
Understanding of problems homeless people often face, including poverty, alcohol and drug abuse, mental illness, domestic violence, and long-term homelessness.
Excellent written and oral communication.
Good office computer skills, with ability to maintain complex client records.
Commitment to working within the mission, goals and objective of Catholic Community Services.

Preferred Qualifications

Bachelor’s degree or higher in Social Work or a related field.
Fluency in second language that is spoken by a substantial number of HEN recipients.
Reliable vehicle and willingness to commute between offices.

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