Customer Service Representative job vacancy in FASTSIGNS® OF POTTSTOWN, PA (Pottstown, PA 19464)

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Company name : FASTSIGNS® OF POTTSTOWN, PA
Location : Pottstown, PA 19464
Position : Customer Service Representative

Description :
Position also known as: Visual Communications Specialist, Inside Sales Are you a highly motivated and talented sales professional? Are you looking for an inside sales career with an established and fast-growing company? If so, we’re looking for sales savvy candidates who are interested in a career with outstanding growth and earnings potential. If you are looking for a rewarding career in sales, not just another job, then come join our team as a Customer Service Representative (CSR)!

Our ideal CSR is an outgoing, focused, and motivated individual with excellent listening skills who can deliver an extraordinary customer experience. You will be responsible for all sales activities within the FASTSIGNS center and will serve as the first point of contact for walk-in, email, and telephone customers. We are looking for an individual with a strong desire to succeed, the ability to develop lasting relationships, and the skills to close sales through a consultative sales approach.

RESPONSIBILITIES

Sells consultatively and makes recommendations to prospects and clients using various FASTSIGNS products
Follows up on new leads and referrals resulting from telephone, marketing, and email activity
Demonstrates the ability to carry on a business conversation with customers
Prepares estimates and establishes/maintains estimate follow-up procedures
Communicates with customers on order status and changes in the production schedule
Executes a variety of marketing functions, including database mailings, thank you cards, press releases, etc.
Identifies and resolves customer satisfaction issues
Establishes and maintains effective team relationships with all support departments
Follows all company policies, procedures, and business ethics codes
Prepares invoices and collects payments, manages accounts receivable.

QUALIFICATIONS

High school diploma or GED required
Strong communication skills
Proficient computer and internet skills, including Microsoft Office suite
Strong organizational and time management skills
Previous business-to-business experience a plus (experience in the sign industry not required)
Understanding of and experience in the signage industry preferred
Basic math skills (adding, subtracting, multiplying, and dividing whole numbers and fractions and converting fractions to decimals and vice versa)
Outstanding phone skills

BENEFITS

Balanced Work-Life Company Culture
401(K)
Direct Deposit
Medical Spending and Dependent Care Reimbursement Accounts
Profit Sharing
Holidays
Paid Time Off (PTO)
Uniforms Provided

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