Director of Gaming and Customer Experience job vacancy in Bankroll (Philadelphia, PA 19103)

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Company name : Bankroll
Location : Philadelphia, PA 19103
Position : Director of Gaming and Customer Experience

Description :
Bankroll provides a luxury sports bar experience for upscale sports enthusiasts interested in betting. At Bankroll we make it more fun to watch the game in a variety of ways, all of which are aimed at building a dedicated fanbase. At Bankroll we will create a five star dining and state of the art sports viewing experience. Bankroll will curate special events connecting sports fans to a white glove VIP sporting events and experiences.
*Bankroll is seeking a Concierge Director to lead customer service and acquisition. This position will oversee the execution of weekly on-premise live activation events for sports bettors while also ensuring we provide our guests with a luxury sports betting experience. We work with all the top-tier operators including BetMGM, Caesars, FanDuel, etc. This role will carry equal responsibilities in Sales, Customer Service and Team Management.**The ideal candidate will thrive in a fast-paced, team-oriented environment, and wants the opportunity to make an impactful experience.**Duties and responsibilities include, but are not limited to:**
Champion a white glove customer sports betting experience
Provide oversight to and mentor internal direct reports
Lead strategic direction to Bankroll executive team and sportsbooks clients
Cultivate and maintain positive client and customer relationships
Support Content Manager with live activation events
Maintain an updated a calendar of weekly activation events and coordinator schedules
Maintain high ethical standards and professionalism
Multitask and prioritize as necessary to meet customer and company objectives
Represent the company with integrity and dedication
**The ideal candidate will possess the following:
Hospitality background, preferably in the gaming industry
5+ years leadership experience, managing direct reports
General knowledge and understanding of sports betting preferred
Passion for providing a high level customer experience
Experience with market planning and strategic direction
Ability to accurately track and report consistent weekly metrics to Bankroll executive team
Job Type: Full-time
Pay: $100,000.00 – $125,000.00 per year
Dental insurance
Health insurance
Paid time off
Vision insurance
8 hour shift
Monday to Friday
Weekend availability
Supplemental Pay:
Bonus pay
Work Location: One location

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