DSHS ESA Public Benefits Specialist 4 job vacancy in State of Washington Dept. of Social and Health Services (Spokane, WA)

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Company name : State of Washington Dept. of Social and Health Services
Location : Spokane, WA
Position : DSHS ESA Public Benefits Specialist 4

Description :

DSHS ESA Public Benefits Specialist 4

The Economic Services Administration, Community Services Division (CSD) is looking for a Public Benefits Specialist 4 to join us at the Spokane Maple Community Services Office in Spokane, WA office. This is a great opportunity to advance your career and join an inclusive workplace where diversity and individual differences are valued and leveraged to achieve our mission of Transforming Lives.

In this role, you’ll serve as a lead worker. Assisting the supervisor of the Public Benefits Specialist staff by coaching, providing assistance for financial eligibility, and providing focus training. You’ll also regularly conduct financial eligibility audits and ensure that current eligibility information and training are communicated with staff.

Some of what you’ll do:

Support Public Benefits Specialist staff who process cash, medical, and/or food benefits
Audit/review work of Public Benefits Specialist staff
Maintain and review procedures for efficient workflow
Verifies and establishes overpayments and complete referrals
Investigate and resolve customer complaints
Analyze oral and written information
Educate stakeholders on public benefit programs and eligibility requirements

What we’re looking for:

Have excellent knowledge of Cash, Food and Medical Programs, Community Services Division processes, and confidence in navigating ACES, ACES Online, Barcode, e-Jas, ICMS, Washington Connections, and other related state programs as needed
Capacity to make independent decisions based on the knowledge and correct interpretation of public laws and policies
Flexibility to prioritize and perform multiple tasks with interruption
Demonstrate leadership skills with the ability to adapt to each person’s learning and communication styles
Keen on promoting a positive work environment that supports collaboration, transparency, trust, honesty, respect, and accountability

Who should apply?

For this specific position, we prefer professionals who have at least 12 months of experience as a Public Benefits Specialist 3

To Apply:

Completed Application
Cover Letter
Three references

Our Department of Social and Health Services (DSHS) mission to
Transform Lives requires that we come together with a sense of belonging, common purpose, shared values and meaningful work. It is crucial to our agency’s mission that you bring an equity, anti-racism and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions? Contact DSHS Recruiter by email and reference 11860.

NOTE: Per Governor Inslees’ Proclamation 21-14 (Download PDF reader) state employees must be fully vaccinated. Your vaccine status will be verified. Please note medical or religious accommodation may be available, once an offer of employment is made.

Supplemental Information

Supplemental Statement

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at
(360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security

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