Family Services Case Manager job vacancy in YWCA of Palm Beach County (West Palm Beach, FL 33401)

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Company name : YWCA of Palm Beach County
Location : West Palm Beach, FL 33401
Position : Family Services Case Manager

Description :
The Family Services Case Manager position exists to ensure the delivery of services to adult survivors residing in Harmony House, a 72-bed emergency domestic violence shelter for women and children. Position ensures services delivered are facilitated in line with a survivor-directed, victim-oriented, empowered-based philosophy. Facilitates direct service through advocacy and navigation in the social service and criminal justice systems; individual and group educational and supportive counseling; court accompaniment; connecting survivors to resources and services as needed; and providing information and referrals to break the cycle of violence in the lives of women and children. Ensures survivors’ needs are met while residing in shelter and provides support to survivors throughout their stay at shelter. Additionally, position exists to uphold the YWCA of Palm Beach County as an expert in the area of domestic violence and to build partnerships, collaborations, and special initiatives to promote ending violence against women and children, and advocate for such throughout Palm Beach County.
Work Schedule: 4 days/M-F: 11am – 7pm and 1 weekend day, Saturday or Sunday
Position Duties & Functions

Facilitation of Direct Services 93%

o Facilitates direct services to at least 50 victims of domestic violence (e.g. intake, counseling, advocacy, court accompaniment, referrals, and case management) annuallyo Facilitates 6-12 support and/or activity groups to Harmony House participants annuallyo Ensures all services provided are in line with a survivor-directed, victim-oriented, empowerment-based philosophyo Participates in mandatory trainings annually and achieves at least 16 hours of training every year between July 1 and June 30o Ensures the continued facilitation of new program development and activities will benefit survivors and their children residing in Harmony Houseo Monitors data security and ensures consistent implementation dailyo Facilitates existing relationships with donors in the community and builds new relationships for in-kind donations and services for Harmony Houseo Facilitates existing partnerships, collaborations, and relationships with other agencies or providers to ensure the best delivery of services to survivors residing in Harmony House, (e.g. CILO for disabilities, Lewis Center for housing, etc.)o Facilitates of at least 3 community education or professional trainings in the community with one training for law enforcement annuallyo Maintains accurate program participant files and case notes and completes daily logs; Osnium entry and all other requirements to ensure accurate statistical data

Ensure YWCA Harmony House emergency domestic violence shelter remains as a state certified shelter and is viewed as the expert on domestic violence in Palm Beach County and remains a well-established and well-known program by: 7%

o Collaborating and partnering with providers, agencies, businesses and/or networking in the community including participating on community teams aimed at addressing domestic violence (e.g. Domestic Violence Council, Victims’ Rights Coalition, etc.)o Promoting and advancing YWCA USA advocacy initiatives including inclusion and gender issues in the areas of domestic violenceo Attending weekly staff meetings facilitated by the Director of Domestic Abuse Programs to ensure the best services and service delivery for shelter residentso Maintaining accurate daily logs, monthly report requirements, and all documentation related to service provision
Skills & Abilities

Must have excellent verbal and written communication skills
Must be prompt; timely and responsive to needs of fast-paced organization
Must be able to handle confidential information discretely


Bachelor’s degree in Social Work, Criminal Justice, Sociology, Psychology, or related Human Service field


6 months of experience working in the community aimed at social services through previous employment, internship, or related setting

Starting Salary Range: $37,000-$43,000
Work Schedule: Any 4 days/M-F: 11am – 7pm and 1 weekend day, Saturday or Sunday
Job Type: Full-time
Pay: $37,000.00 – $43,000.00 per year

Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance


8 hour shift
Day shift
Monday to Friday
Weekend availability

Application Question(s):

Are you available to work 11am-7pm, M-F (4 days a week), and 1 weekend day?


Bachelor’s (Required)


social services: 1 year (Required)


Driver’s License (Required)

Shift availability:

Day Shift (Required)
Night Shift (Required)

Work Location: One location

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