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Company name : Stratton Amenities
Location : Seattle, WA 98121
Position : Front Desk Concierge (Overnights)
Description :
We are looking for Professional Hospitality individuals to be considered for the Front Desk Overnight Concierge Associate career opportunity in our luxury high rises in Seattle, WA
Stratton Amenities is a full-service concierge company providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.
Shifts Available:
Overnights
Knowledge and Skills Required:
Extensive hospitality background
Successful track record in Guest Service Excellence
Accustomed to fast paced environments
Clear understanding of luxury customer service excellence
Clear understanding on anticipating residents’ and guests’ needs
Excellent written and oral communication
Polite and professional conduct, excellent interpersonal skills
A proactive attitude (must take initiative) with an ability to effectively and creatively solve problems
Passionate about providing excellent customer service at all times
Mature approach, dedicated, and committed with a strong drive; independent
Excellent organizational skills
Background in customer service, guest services, hospitality or retail
Fast learner who always strives to deliver above and beyond the residents’ expectations
Confident, with the ability to prioritize and meet deadlines working under pressure
Must be able to work weekends
Main Responsibilities:
Greet and direct residents and visitors with a pleasant attitude
Exceed residents’ and guests’ expectations by providing anticipator We are looking for Professional Hospitality individuals to be considered for the Front Desk Overnight Concierge Associate career opportunity in our luxury high rises in Seattle, WA Stratton Amenities is a full-service concierge company providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients. Shifts Available:
Full-Time Overnight
Part-Time and Weekends; Morning/Evening/Overnight
Knowledge and Skills Required:
Extensive hospitality background
Successful track record in Guest Service Excellence
Accustomed to fast paced environments
Clear understanding of luxury customer service excellence
Clear understanding on anticipating residents’ and guests’ needs
Excellent written and oral communication
Polite and professional conduct, excellent interpersonal skills
A proactive attitude (must take initiative) with an ability to effectively and creatively solve problems
Passionate about providing excellent customer service at all times
Mature approach, dedicated, and committed with a strong drive; independent
Excellent organizational skills
Background in customer service, guest services, hospitality or retail
Fast learner who always strives to deliver above and beyond the residents’ expectations
Confident, with the ability to prioritize and meet deadlines working under pressure
Must be able to work weekends
Main Responsibilities:
Greet and direct residents and visitors with a pleasant attitude
Exceed residents’ and guests’ expectations by providing anticipatory service
Cultivate and retain cohesive relationships with residents, vendors and contractors
Maintain confidentiality of residents
Professional telephone etiquette and message delivery
Accurately log guest packages, ensure timely delivery and perform package inventory audits
Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
Monitor access throughout the shift and ensures authorized resident and guest use only
Cautions residents or guests behaving in an unsafe manner
Perform all other duties as assigned
Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion is essential to making connections in a culture of service. y service
Cultivate and retain cohesive relationships with residents, vendors and contractors
Maintain confidentiality of residents
Professional telephone etiquette and message delivery
Accurately log guest packages, ensure timely delivery and perform package inventory audits
Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
Monitor access throughout the shift and ensures authorized resident and guest use only
Cautions residents or guests behaving in an unsafe manner
Perform all other duties as assigned
Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion is essential to making connections in a culture of service.
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