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Company name : Piedmont Eye Center
Location : Lynchburg, VA 24502
Position : Front Desk Receptionist
Job title Front Office Associate /Receptionist
Reports to Front Desk Supervisor
Summary of Responsibilities Responsible for registering patients according to appointment time, collecting marketing/referral sources, collecting co-pays, scheduling appointments and checking out patients. Responsible for distributing contacts and collecting payment. Track no shows and enter into system.
List of Responsibilities/Duties
Efficiently registers patients by gathering, verifying and entering in demographic, insurance information and HIPAA.
Obtains signed registration sheets, permissions to file claims, records releases, etc.
Review Worker’s Compensation process and collecting/confirming required information prior to seeing patient.
Collects co-payments and personal payments.
Prepares day sheet and balances cash drawer each day.
Handles inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc.
Verifies upcoming appointments.
Maintains personal reference book on insurance companies and coverage.
Assists other patient service staff as needed.
Greets patients promptly and professionally.
Properly triages patients and visitors.
Maintains patient confidentiality at all times and communicates with the Compliance Officer regarding procedural changes and concerns.
Participates in professional development efforts to remain current on insurance coverage and regulation matters.
Cooperates and communicates professionally with all staff members and physicians about practice matters.
Issues proper receipts and maintains balanced drawer.
Check out, and scheduling of all follow up appointments.
Demonstrates flexibility in job assignment and work schedule.
Attends required meetings.
Duties and responsibilities may be added, deleted or changed at any time at the discretion of the management, formally or informally, either verbally or in writing.
Minimum Education Requirements
High school diploma
Minimum Background Requirements Customer service experience, some experience in a medical office setting would be a plus.Minimum Demonstrated Skills
Position requires accuracy, thoroughness, and an understanding of insurance, and practice financial procedures.
Position is highly interactive, and requires extensive patient interaction during registration processes.
Excellent attendance required to maintain efficient registration processes.
Work is fast paced and multi-tasked.
Requires ability to work as a team member.
Requires good judgment and communication skills to keep registration process moving efficiently.
Requires patient and vendor contact, and therefore individual must exhibit friendly, welcoming personality with neat, well groomed appearance, be professional in conduct, and have the ability to listen patiently and communicate clearly.
Appropriate sense of responsibility towards patients and practice.
Must represent PEC standards of high productivity and appropriateness.
Must demonstrate excellent customer service in both tone and words.
Skill in operating computer, Microsoft Office, fax machines and copier machines.
Capable of operating electronic medical records, Microsoft Office and other forms of computer software need in a medical practice.
Physical Demands Must be able to stand, sit, squat, kneel, bend, walk, handling/fingering, reach above/reach outward, bend head/neck/wrist forwards/backwards – for long periods, throughout the day. Must be able to push/pull/lift/carry 15lbs or less frequently throughout the day. Good vision, hearing, and sense of touch also required. Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. The American with Disabilities Act requires that responsible accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Please let us know at the time you apply for the position if you will need any special accommodations. I have read the job description and I am capable of performing the essential functions, skills and basic duties including meeting the physical demands outlined above.
Job Type: Full-time
Pay: $13.00 – $13.50 per hour
Flexible spending account
Paid time off
8 hour shift
Monday to Friday
Supplemental pay types:
Work Location: One location
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