Operations Supervisor II – WUIT – Danforth Deskside Services job vacancy in Washington University in St Louis (St. Louis, MO 63112)

Hi, are you looking for Operations Supervisor II – WUIT – Danforth Deskside Services jobs in St. Louis, MO 63112 ?
we got a perfect job opening for you !

Company name : Washington University in St Louis
Location : St. Louis, MO 63112
Position : Operations Supervisor II – WUIT – Danforth Deskside Services

Description :
Scheduled Hours 40

Position Summary Supervises daily operations and activities of service desk and technical staff.

Job Description

Position will provide after-hours support via a scheduled rotation of technical staff. Must be able to travel between multiple campus locations.

Primary Duties and Responsibilities

Manages resources and escalations in response to environmental needs. Assigns tickets and manages work flows for emergencies to maintain service levels and meet customer expectations. Reassigns tickets as needed to ensure appropriate response and coverage. Manages accountability and follow-up for tasks and escalations that cross organizations.
Coordinates technical and professional training for staff.
Maintains technical staff equipment, including requesting replacement computer hardware for Field Technicians.
Orders and maintains inventory and personal computing equipment: Prepares quotes for specialized hardware; provides data to bill Departments as necessary for stock computers, USB drives or fees; coordinates all department computer purchases with vendors and purchasers.
Manages communications to technical staff, Departments and Units, vendors, and customers as needed; includes addressing and responding to customer complaints and requests in a professional manner.
Maintains Knowledgebase, CMDB (Configuration Management DB) and KEDB (Known Error DB) for validity. Will ensure technicians are documenting appropriately in all databases.
Resource schedule maintenance: prepares and monitors schedules to maintain service coverage during normal vacation/sick events, training days, holidays, significant events, and on-call coverage. Adjusts as needed when staff are on leave or when roles within the group change.
Provides hands-on support as needed; including backup phone coverage or to cover someone in the field handling a work stoppage.
Perform other duties as assigned.

Preferred Qualifications

Bachelor’s degree in a computer-related discipline.
Five years of supervisory or management experience in an enterprise environment.
Excellent oral and written communications.
Experience in conflict resolution.
Technical knowledge to include Windows, Mac, desktop and server activities.

Required Qualifications

Bachelor’s degree and at least three years of supervisory experience in an enterprise environment or equivalent combination of education and experience.

Grade G12

Salary Range $55,600.00 – $94,900.00 / Annually
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one’s qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at https://hr.wustl.edu/benefits/ to view a summary of benefits.

EEO/AA Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Applicant Instructions When you are ready to apply, creating an account only takes a minute. Your account creates a candidate home page which we will use to communicate with you and allows you to apply for jobs and view your application statuses. The first page of the application offers two “Quick Apply” options. Quick Apply allows you to either use a previous application or create a new application using a resume to populate the work experience and education sections of your job application. If using a resume to populate your application, check to ensure the application fields populated accurately. You may skip the “Quick Apply” page by clicking “Next” at the bottom of the page. Documents may be uploaded in the My Experience section of the application. You also have the option to apply with a Linkedin feature, which allows you to apply by using your Linkedin profile to populate some of the job application fields.

Disclaimer : all data is sourced from indeed and we are not responsible for any error

Author: admin

Leave a Reply

Your email address will not be published. Required fields are marked *