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Company name : City of Seattle
Location : Seattle, WA 98104
Position : Organizational Change Manager
Organizational Change Manager
$47.85 – $71.80 Hourly
Seattle Municipal Tower, 700 5th Ave., Seattle, Washington
Classified Civil Service, Regular, Full-Time
Seattle City Light
WSCCCE, Local 21 CL StratAdvrs
09/06/22 04:00 PM Pacific Time
Seattle City Light, a department of the City of Seattle, is one of the nation’s largest municipally owned utilities in terms of the number of customers served. Over the years we have worked very hard to keep Seattle’s electricity affordable, reliable, and environmentally sound. Today, City Light is a recognized national leader in energy efficiency and environmental stewardship.
City Light is recruiting for an Organizational Change Manager (OCM) to help guide, communicate, document, and implement defined strategies to support City Light staff, customers and other stakeholders prepare for and successfully adopt changes associated with enterprise change management, business process improvements and customer service needs. In partnership with business units and project staff, this role will identify potential change impacts and perform readiness assessment to identify strengths, risks, gaps, and opportunities. The Organizational Change Manager is responsible for developing strategies to improve cultural environments, based on approved best practices, processes and templates so that our Utility teams are enabled to successfully deliver services. The cultural changes include helping leadership to adopt, embrace, model, and demonstrate servant leadership, and create a culture of high engagement and high performing teams.
The Organizational Change Manager role includes and is not limited to development and delivery of enabling practices and processes, following best practices of Organizational Change Management such as ACMP® standards and Performance Metrics development for the projects we deliver.
This position will report to the Enterprise Change & Business Process Manager that rolls up to City Light’s Chief of Staff in the General Manager’s Office.
The OCM Manager will be a highly motivated, self-starter with a strong work ethic, emphasis on continuous learning and improvement, excellent communication, and facilitation skills. This role requires high energy and strong passion for teamwork when supporting the people side of change and enable them to be their best every day to the roles they fill.
To achieve OCM success criteria such as strong customer focus, defined business processes, development, and execution of effective OCM plan, effective training, continuous improvements, and alignment to SCL mission and vision, we are looking for a strategic and hands-on team player who can personally drive and execute the following roles and responsibilities:
Gather and evaluate information from multiple sources for planning and readiness enablement, including interpreting high-level information, abstracting from low-level information to a general understanding, and evaluating behaviors to perceive the underlying needs of the team and/or individual.
Establish and lead teams to self-develop their own culture roadmap, identify their functional role statements, and create a self-directed model of success, in alignment with project and departmental goals.
Perform and support readiness assessments and stakeholder analyses to quickly and accurately identify strengths, risks, gaps, and opportunities to facilitate individual and group success to inform mitigation strategies to help individuals move from current to future state.
Provide guidance and advice to a broad range of department leadership and other stakeholders on how to leverage strategic change management principles.
Develop and execute documented change management plans with specific actions and deliverables such as formal communications strategy, staff training, reference/collateral documentation, sponsorship roadmap, etc.
Help determine, and in some cases have lead responsibility for collecting and reporting on appropriate metrics to measure change management progress, reinforce behavior, and identify issues and needed adjustments.
Based on defined change management success criteria for assigned projects, directly support practitioners and leaders in creating and executing concrete action plans to improve change readiness and change adoption rates in people, processes, and technologies across stakeholder groups.
Actively participate in shared OCM communities of practice workgroup to ensure overall coordination, alignment, shared best practices, training resources, coaching and team support with other project specific OCM efforts within the utility and across other City departments.
Provide other special OCM staffing support to the General Manager’s Office as needed.
Lastly, this role is required to manage change process utilizing change management framework/methodology.
Bachelor’s Degree in relevant field (e.g., industrial and organizational development/psychology, public policy, public administration, business administration) or a related field or equivalent combinations of education and experience.
Strong change management experience within the following delivery areas: strategic change, organizational development, business transformation, communications, training, and leadership development.
Three (3) years of experience managing complex organizational change projects and providing planning & strategic recommendations for executive management or elected officials.
Three (3) years of experience of developing and applying change methodology to large, complex service delivery initiatives and organizational environments.
Highly developed written and verbal communication skills, including demonstrated experience presenting to an organization’s senior leadership.
Ability to build trust and engagement across teams and organizational structures, including engagement with all levels of an organization, including executive, management, and front-line staff.
Seasoned group facilitator with demonstrated experience managing conflict among diverse stakeholders and audiences.
Ability to move easily between leading, supporting, designing, developing, implementing roles.
Strong problem-solving, negotiation, and project management skills, and the ability to work collaboratively, be self-directed and hands-on.
Demonstrated experience using data and performance metrics to inform, measure, report out on progress and make needed course corrections.
Certification/License: Washington State Driver’s License
Masters or other advanced degree or continuing education with specialization in organizational development, organizational change management or related field; certification in organizational development and/or change management may be considered in lieu of a master’s degree.
Prior experience building programs and initiatives using design thinking and systems thinking principles.
Ability to grow organizational capacity, leveraging such standards as:
Application of continuous improvement principles and methodologies, including problem solving,
Value stream mapping,
Customer journey mapping,
Functional role development
Mapping individual performance to department performance to organizational strategies in support of cultural accountability and success development.
Ability to move easily between leading, supporting, designing, developing, and implementing roles.
Good judgment and balance between leadership, advisory, coaching, and individual contributor roles depending on needs and circumstances; emphasis on a hands-on, led by example approach in directly driving, owning, and executing work tasks and deliverables.
Successfully work across matrix teams, and quickly grasp the key elements of a new business domain without being overwhelmed by the complexity and a large amount of information.
Job offers are contingent on the verification of credentials and other information required by the employment process including the completion of a background check which includes criminal history and driving history review.
Please submit the following with your online application:
A cover letter in which you clearly describe how your knowledge, experience, skills, and abilities prepare you for the job responsibilities and qualifications outlined in the job announcement
A current resume of your educational and professional work experience.
*Applications without a cover letter and a current resume may be removed from consideration.*
Who May Apply: This position is open to all candidates that meet the qualifications. Seattle City Light values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. Seattle City Light encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experiences.
Job offers are contingent on the verification of credentials and other information required by the employment process including the completion of a background check. The background check will involve a criminal history check, which includes conviction and arrest records in compliance with the Seattle’s Fair Chance Employment Ordinance, SMC 14.17 and the City of Seattle Personnel Rule 10.3. A driving history review may be conducted in compliance with SMC 4.79.020. Applicants will be provided an opportunity to explain or correct background information.
Want to know more about Seattle City Light? Check out our web page: http://www.seattle.gov/light/.
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