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Company name : New York Sports Clubs and our Family of Brands
Location : Jersey City, NJ 07307
Position : Regional Director
New York Sports Clubs and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida and Switzerland. We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff.
Our mission is to “Make Today Matter”. We work with passion and integrity, and we always treat others with appreciation and respect. We are a diverse community committed to being better today than we were yesterday, and better tomorrow than we were today. The New York Sports Clubs and our family of brands community is bonded by a common vision with the objective of being the employer destination of choice and strongest fitness brand. Our purpose is to help others be their best. We achieve this through our Five Agreements: Be welcoming, Listen with care, Learn from failure, Celebrate success, and Make excellence a habit every day.
The Regional Leader oversees all aspects of operations to increase revenue and minimize operating expenses. In this role you act as General Manager in your home club, if assigned, while overseeing a designated set of satellite clubs depending on your market’s needs. The complexity of a region and the potential total revenue will determine the assignment of aggregates. Within your satellite clubs your responsibilities include driving all revenue departments, staffing support, expense control, facility management and customer service. Within these key areas you will train and develop the General Manager so they have all the tools to be successful and then provide ongoing support and accountability.
Continuously modeling and promoting the NYSC and our family of brands mission, mission statement, and values with pride and integrity.
Providing a legendary member experience by consistently executing the Five Agreements.
Reviewing and adhering to all NYSC and our family of brands documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc.
Performs a Member Experience Walkthrough (MEW) daily to ensure all member facing issues are dealt with in a timely basis. Partner where necessary and fully own all club issues in both your home and satellite clubs.
Displaying a positive energy while engaging with staff and members at all times.
Implementing NYSC and our family of brands policies and procedures to provide the best customer experience possible.
Constantly recruiting top talent in the health and fitness industry.
Maintaining an active lifestyle and passion for fitness.
Being a service-based leader.
Being a hands-on manager by spending time on the floor interacting with members and staff.
Remaining positive and supportive with staff at all times.
Holding yourself and your team accountable to high standards of operational excellence.
Hiring and properly developing staff members for home club and high-level positions in satellite clubs.
Always maintaining open and effective communication with staff.
Developing self and others by utilizing the training and development resources provided by New NYSC and our family of brands.
Continuously work to improve and overcome areas of opportunity for self and staff.
Always providing customer service focused solutions to members.
Setting direct and clear SMART goals for self and team.
Achieving net member gain as well as net EFT to support revenue growth.
Holding staff accountable to meeting and exceeding sales and revenue goals.
Identifying and removing barriers to driving sales.
Flawlessly completing all aspects of Sales Management and driving membership sales results that exceed last year’s results and hit targets in both home and satellite clubs.
Managing all aspects of the retention plan to achieve retention targets in both home and satellite clubs.
Through driving new sales and retention, achieving a positive net member gain each month in both home and satellite clubs.
Exceeding other financial targets mainly total revenue and EBITDA.
Additional duties as assigned.
QUALIFICATIONS & EXPERIENCE
College Degree in business, marketing or a related field preferred.
5+ years experience in sales, sales management, multi-unit management and the fitness industry.
Ability to proficiently use our POS and membership system, timekeeping any other computer programs required to meet the business needs of the customer and NYSC and our family of brands.
Child & Adult AED/CPR certified.
Prior experience analyzing Profit & Loss statements required.
Proven ability to drive results through others.
High level of communication.
Attention to detail and well organized.
Proven ability to manage multiple projects simultaneously.
Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g. picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employee by the company.
Due to the nature of the business, NYSC and our family of brands has specific scheduling guidelines for this position.
Team Members are required to work 3 out of the last 4 days of the month, with the last day of the month being mandatory.
NYSC and our family of brands does not authorize vacation time in the months of January or September.
This position does not have a set schedule month-to-month and is subject to changes based on the needs of the business.
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