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Company name : Slalom Consulting
Location : Seattle, WA 98104
Position : Salesforce – Business Analyst
Who You’ll Work With
In our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members who are celebrated for bringing their authentic selves to their work build solutions that reach more diverse populations in innovative and impactful ways. Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders. As the 3rd largest global Salesforce partner, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities and exposing our people to meaningful work that aligns to their personal and professional goals.
Who you are
The Salesforce Business Analyst is a self-driven individual with a “get it done” mentality that has a passion for helping organizations solve complex business and technology problems. The individual in this role will lead technical requirements sessions, act as a liaison between clients and Slalom’s internal development staff, architect and document solutions, and develop interfaces between Salesforce.com and other systems. The successful candidate will have a minimum of five years of relevant work experience and be adept at managing client expectations, leading development teams, and maintaining scope according to defined requirements.
What You’ll Do
Propose, implement, and manage the implementation of Salesforce solutions that meet business requirements
Lead client sessions to gather, define, and document business requirements
Develop implementation estimates and plans for phases of the delivery lifecycle, including development, testing, training, communication, deployment, and post-production support
Document requirements in the form of use cases
Demonstrate solution functionality to business stakeholders as needed
Design and participate in end-user acceptance testing
Present solution options to customer, evaluating the pros and cons of declarative configuration against code and customization
Perform impact analysis for scope change requests, document changes to requirements, configuration, and data mapping
Participate in declarative system configuration
Provide technical and functional expertise to project teams
Participate in training content development and Administrator and end-user training delivery
What You’ll Bring
2+ years of CRM experience and proven understanding of a full software development lifecycle
2+ years of hands-on experience with packaged applications, preferably Salesforce, implementing full project lifecycles.
Ability to serve as a liaison between both business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs
Skilled at defining and documenting business processes and requirements for ongoing system improvement initiatives
Requirements gathering – Experience participating in and leading requirements gathering sessions and documenting detailed user stories, defined outcomes, and success criteria
System configuration – Ability to effectively design a scalable solution to meet client business needs, and participate in system configuration when necessary
Project management – Understanding of core project management concepts, theories, practices, and methods including Agile
Familiarity with agile software delivery methodologies and tools such as Scrum, Jira, and Rally
Active Salesforce certifications or ability to achieve relevant certifications upon hire
Ability to coordinate with business/IT stakeholders to help define product roadmap
Slalom is a modern consulting firm focused on strategy, technology, and business transformation. In 42 markets around the world, Slalom’s teams have autonomy to move fast and do what’s right. They are backed by regional innovation hubs, a global culture of collaboration, and partnerships with the world’s top technology providers. Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 12,000 employees. Slalom has been named one of Fortune’s 100 Best Companies to Work For five years running and is regularly recognized by employees as a best place to work. Learn more at slalom.com.
Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud it invest in benefits that include: meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.
Slalom is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans status, or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability
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