Scheduling Agent 1- Temporary job vacancy in Community Health of Central Washington (Yakima, WA 98902)

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Company name : Community Health of Central Washington
Location : Yakima, WA 98902
Position : Scheduling Agent 1- Temporary

Description :
Are you looking for a work family; a place where you can make a difference in the lives of others? Community Health of Central Washington (CHCW) offer an opportunity to work in a culturally rich, diverse and rewarding healthcare environment!CHCW is in search of a temporary full-time Scheduling Agent to join our new call center! Our call center is responsible for answering incoming phone calls and making outgoing phone calls to patients handling their requests and inquiries accurately and efficiently. By joining the call center team, you will have the opportunity to serve the diverse age groups and diverse ethnic populations in our community. This position is anticipated to last approximately 90 days.Job duties include:
Utilizes the Electronic Health Record for scheduling appointments, finding pertinent health information, and communicating with teams.
Obtains patient eligibility and benefits.
Adds/Updates insurance information in the practice management system; understands all types of insurance that CHCW is contracted with.
Works with other CHCW teams to ensure patients are routed to the most appropriate department.
Handles a high-volume work load, prioritizes multiple demands; maintains accurate and complete documentation of all contacts.
Qualifications:
High School Diploma or GED required
Bilingual English/Spanish required. Bilingual test must be passed at the level required for the position.
Excellent customer service
Experience in medical office setting strongly preferred
Familiarity with scheduling software strongly preferred
CHCW responds to community needs with innovation and collaboration to develop sustainable programs and services that drive health care equity. At CHCW we practice our culture of HEAT by being committed to a workplace that is Helpful, Encouraging, Accountable, and Team Oriented.
ExperiencePreferred
Familiarity with scheduling software
Experience in Medical office setting
Excellent Customer Service
EducationPreferred
High School or better
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Job Type: Full-time

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