Solutions Technician job vacancy in Business Imaging Systems Inc (Oklahoma City, OK)

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Company name : Business Imaging Systems Inc
Location : Oklahoma City, OK
Position : Solutions Technician

Description :
Job Summary: Work closely with BIS clients throughout all phases of the software implementation life cycle, from planning to support, to perform the various assigned tasks to accomplish the client’s business objectives.

Essential Functions
Deploy

Implement, test, and upgrade solutions in multiple client environments (i.e. Production, QA, Test) with a focus on risk mitigation
Install and configure solution components per installation and design specifications
Debugging and testing solution components and process flows
Effectively troubleshoot software issues, and perform research for resolution
Apply analytical and problem-solving skills to verify product through testing
Adhere to solution best-practices

Train

Document solution components, user methods, and procedures for training and/or training resources
Produce training materials for administrators, end users, and other department personnel in the proper use of solution

Support

Creation of documentation regarding solution configuration and user instructions in order to effectively support the solution
Effectively conduct diagnostics to troubleshoot software issues, and perform research for resolution
Provide technical assistance and customer support for routine and failure situations

Collaborate

Assist with Analysis and Design
Assist with current state analysis of client systems and organizational software needs
Assist in providing design suggestions and best-practices for the solution across business processes, archive, business continuity, backup, recovery, and high availability
Assist in compiling analysis results into documented solution designs and project plans
Communicate project progress, issues, and concerns with clients, stakeholders, and coworkers.
Communicate, both written and verbally, with clients, stakeholders, and coworkers
Work with clients and technical resources throughout user acceptance testing (UAT)

Additional Functions:

Planning and preparing for new projects
Assist in-house support needs regarding hardware, software, and network applications
Analyze ongoing performance and limitations to increase usability and achieve end goals
Exceptional communication, both written and verbally, with clients, stakeholders, and coworkers
Demonstrate punctuality, maintain attendance reliability and dependability
Responsible for promoting, maintaining, and enforcing information security
Actively promote a fast-paced, energetic environment that delivers a consistent brand experience for customers and employees
Other duties as assigned by management

Knowledge, Skills and Abilities
Knowledge

English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes exceptional customer service with customer needs assessment, meeting quality standards for services, responding promptly and positively to service requests or assistance and evaluation of customer satisfaction
Technology – A solid understanding of the BIS’s market: products, players, technologies, and operating system architecture and navigation
Computers and Electronics – Knowledge of computer hardware and software, including applications and programming.

Core Skills

Active Learning – Understanding the implications of new information for both current and future problem-solving and decision-making
Active Listening – Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Communication – Deliver instructions clearly and concisely, address client or employee questions and issues and respond to staff feedback; effectively communicate with clients, employees and vendors at all working levels within the organization, adjusting as necessary to provide the type and depth of information required for each recipient
Grow and Learn – Thirst to learn and grow, acquire new skills
Customer Service – De-escalate and troubleshoot advanced customer issues related to solution deployments
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
Reading Comprehension – Understanding written sentences and paragraphs in work related documents
Speaking – Talking to others to convey information effectively
Writing – Communicating effectively in writing as appropriate for the needs of the audience.
Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one; ability to synthesize, analyze and extract implications
Problem Solving – Strong analytical and problem-solving skills, including market research and data gathering

Social Skills

Coordination – Adjusting actions in relation to others’ actions
Instructing – Teaching others how to do something
Negotiation – Bringing others together and trying to reconcile differences
Persuasion – Persuading others to change their minds or behavior
Service Orientation – Actively looking for ways to help people
Social Perceptiveness – Aware of others’ reactions and understanding why they react as they do
Inclusion – accepting and mindful of differences among diverse groups

Resource Management Skills

Time Management – Managing one’s own time productively

Abilities

Investigate problems and identify the root cause in the event a resolution is not known

Work independently, making key decisions with minimal direct oversight

Stress tolerance, keen attention to detail under pressure and tight deadlines
Effective interpersonal skills establishing and maintaining interpersonal relationship
Independent thinker, present solutions to obstacles; identify efficiencies
Transparently communicate with supervisors, peers, and senior leaders
Communicate with persons outside organization
Resolve conflicts and negotiating with others
Develop objectives and strategies
Provide consultation and advice to others
Learn new software applications, especially Grooper
Understand and exercise the definition of urgency
Speak in a public forum to an audience of clients and/or prospects
Multitask and prioritize work efforts and present ideas in user-friendly language
Be curious
Inspire others
Self-directed, self-evaluative
Drive original thinking, creative and innovative thoughts Challenge the status quo
Comfortable in uncertainty
Embrace differing points of view
Look for ways to innovate – raise the bar
Willingness for continuous personal, professional improvement
Perform in an environment of continual change
Thrive and produce results in a fast-paced, dynamic, entrepreneurial environment

Computer proficiency with Microsoft Office 365
Work collaboratively as a team member
Maintain confidentiality of work-related information and materials
Creative and resourceful with the ability to think outside of the box

Maintain a positive attitude and professional appearance

Education Requirements (Education, Experience):

Bachelor’s degree or Associate’s degree preferred
A High School Diploma or GED required
Minimum 3 years’ experience in Computer support required
Application support and deployment experience preferred
Ability to understand and write script code required

Technology Experience Preferred

Database systems (SQL, Oracle)
Database management software (SQL Management Studio, TOAD)
Visual Studio for Microsoft.Net development (VB, C#)
Microsoft Office
Windows server and desktop operating systems
Microsoft Active Directory
Microsoft Internet Information Services

Physical Requirements:

Sitting for long periods of time
Lifting up to 35 pounds
Repetitive motion involving hands and fingers

Travel Requirements:

Occasional to Frequent

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