Support Technician II – University Health job vacancy in Cerner Corporation (Kansas City, MO)

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Company name : Cerner Corporation
Location : Kansas City, MO
Position : Support Technician II – University Health

Description :
As a Support Technician II, you will provide day-to-day technical support for end-user hardware and software needs and project-based support onsite. You will be responsible for providing routine, technical support, and maintenance for desktop, laptop, telecom, and network systems including hardware, application software, operating systems, and connectivity. Your responsibilities will include troubleshooting hardware and software issues and document resolution and support as needed in addition to installing, configuring, and updating end-user desktop and laptop software with the backing as needed. You will also be responsible for prioritizing and escalating issues when appropriate, using knowledge transfer forums to identify and resolve problems as well as contributing to all phases of desktop or telecom support, including coordination, monitoring, tracking, and resolution, related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues. Finally, you will perform telecom moves, adds, and changes (MAC work) for end-users with limited support. Apply today!

Working Environment

Hybrid & Onsite: No Relocation Assistance Offered

This position offers a Hybrid & Onsite working environment. Meaning you will split working time between a Cerner office or client site and remote. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location. #LI-Hybrid

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Additional Information

Working Environment

Hybrid & Onsite: No Relocation Assistance Offered

Relocation Assistance Available for this Job:


Basic Qualifications

At least 4 years total combined related work experience and completed higher education, including:

At least 1-year customer service, call center, hospitality and/or technical support work experience
At least 3 years additional work experience directly related to the duties of the job and/or completed higher education

Preferred Qualifications

Associate’s degree or equivalent relevant work experience
ITIL Foundations / Service Management – AXELOS
At least 1 year of office support, call center, or phone support work experience
At least 1 year of operating systems support work experience
At least 1 year of end-user device support and troubleshooting work experience
CompTIA A+ Certification and/or Microsoft Certifications


Perform other responsibilities as assigned
Willing to work additional or irregular hours as needed and allowed by local regulations
Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
Must currently reside in, or near, the Kansas City, MO metro

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, covid-19 vaccination, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.
Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries. Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

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