Supvr Assistance Programs Customer Service job vacancy in BayCare (Clearwater, FL)

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Company name : BayCare
Location : Clearwater, FL
Position : Supvr Assistance Programs Customer Service

Description :
Description: The Assistance Programs Customer Service Center Supervisor is a licensed provider and is responsible for the daily supervision of the AP (EAP) Counselors and Intake Specialists in a 24/7 health care environment. Responsible for the strategic planning and on-going development of all quality assurance programs, Contact Center Optimization, and team member performance. Develops and maintains relationships with service line management and key clients. Responsible for meeting appropriate staffing levels, meeting optimization parameters, data reporting, proactive team development initiatives, and identifying ways in which customer service and customer satisfaction can be enhanced. Qualifications: Certifications and Licensures

Required

LCSW (Social Work)

Or

LMHC (Mental Health)

Or

LMFT (Marriage and Family)

Education

Required

Master’s

Counseling

Or

Master’s

Psychology

Or

Master’s

Related Field

Or

Master’s

Health Education

Or

Master’s

Human Services

Or

Master’s

Nursing

Or

Master’s

Social Work

Experience

Required

4 years

Healthcare

Or

4 years

Behavioral Health

Preferred

2 years

Supervisory Role in a related field

Specific Skills

Required

Critical thinking skills

Required

Work with a team

Required

Knowledge of regulatory standards appropriate to position

Required

Marketing skills

Required

Organizational skills

Required

Written and verbal communication skills

Required

Interpersonal skills

Required

Delegation skills

Required

Customer service skills

Required

Computer skills appropriate to position

Required

Work with minimal supervision

Required

Management skills

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