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Company name : First United Bank and Trust Co.
Location : Owensboro, KY 42301
Position : Training Specialist
The Training Specialist will be responsible for oversight, development, and implementation of training programs for all new hires, as well as focusing on training opportunities for Retail and Operational staff. The role includes the development and facilitation of new hire training.
To perform this job successfully, an individual must be a self-starter, with the ability to function independently and effectively as part of a team. Must have strong time management and organizational skills with a proven ability to meet deadlines with minimum supervision and work efficiently under pressure. Must have analytical skills with strong attention to detail. Must have positive training style; good writing and communication skills. Associate or Bachelor degree in Organizational Communication, Business Administration or related field, as well as two (2) years of banking experience. Cash handling experience required. Working knowledge of Microsoft Suite products required. Must be customer service oriented. This position requires demonstrated social skills and professional grooming.
The primary responsibilities will include but are not limited to the following:
Adheres to the Bank’s Mission, Vision, Core Values and Core Purpose while providing customers with timely, responsive, and exceptional service in accordance with the Bank’s customer service standards.
Responsible for assisting in the design of standard operating procedures. Develops and writes clear, concise, and organized training materials. Prepares for training sessions to include content mastery, training materials and presentation aides for effective information delivery.
Compiles and maintains personnel and training records, as well as maintains annual training spreadsheets.
Conduct and coordinate training programs for middle management, and front-line employees. Provide training and development for all staff in Retail Services, Operations and Loan Department Administrative positions.
Creates a comfortable “learner friendly” environment, utilizing adult learning methods, interactive sill practices and credible questioning techniques.
Keep up-to-date with latest trends and applies the latest teaching techniques to a training environment. Ensures all training materials and programs are compliant with laws and regulations governing banking industry.
Tasked with helping employees build their strengths, address areas of weakness and improve their overall performance. Help to motivate, guide and train employees to maximize their efficiency and abilities.
Conduct training sessions across the organization both in person and via web-based systems.
While training staff, provide exceptional customer service each day while processing transactions and providing an exceptional experience to our customers.
Must be willing to be the expert on our products and services in order to train staff. Ensure and guide other employees on how to properly execute bank policies and procedures as outlined by management and their respective job descriptions.
Training and coaching employees to ensure standards are being met on a daily basis. Commit to personal growth and development by reviewing goals and guiding staff toward their personal development.
Lead the bank through changes in a positive and productive manner. Encourage and motivate employees. Lead by example on a daily basis. Stay focused on tasks to be completed throughout the day and ensure any down time is effectively utilized to ensure customer service is above and beyond bank expectations.
Regularly reviews current training materials for contact effectiveness, accuracy, format, and learner appropriateness to ensure program objectives are accomplished. Develops and seeks out new training delivery methods and analyzes effectiveness for skill retention.
Proactively addresses and prepares for training needs as new products and services are developed.
Responds promptly to inquiries, questions and issues made by employees via email and telephone to ensure resolution.
Ensure compliance with internal controls, operational procedures and all applicable policies and procedures. Knowledge of various federal regulations.
Duties are performed in an office environment in a professional business setting. Position may require travel when attending community events/meetings, internal meetings/trainings and to banking centers.
Physical and/or Mental Requirements
May be required to sit for extended periods of time while performing job duties. May be required to lift and carry up to 20 pounds in the form of paperwork, files, or other items. Must be able to concentrate for extended periods of time, paying attention to detail.
Job Type: Full-time
Employee assistance program
Flexible spending account
Professional development assistance
8 hour shift
Monday to Friday
Supplemental pay types:
Work Location: One location
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