VP-Patient Experience job vacancy in Mercy (St. Louis, MO 63128)

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Company name : Mercy
Location : St. Louis, MO 63128
Position : VP-Patient Experience

Description :
We’re a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”

Overview:

The Strategic Business Partner – Patient Experience is responsible for implementation and sustainment of Mercy’s patient experience strategy and behavioral service standards across a community’s continuum of services. The individual in this role will collaborate with the executive leadership team; providing operational and voice of the customer insight and direct process and behavioral observations to target service improvement and strategic growth opportunities. This leader will directly oversee the service recovery process and procedures for the community, partner at the elbow with front line leaders to develop and support improvement efforts and manage assigned projects and initiatives that strengthen coworker engagement, leadership accountability and patient loyalty.

Qualifications:

Experience: 5+ years leadership & direct oversight for programs or operations.
Experience coaching, developing, and mentoring direct and indirect reports.
Knowledge of healthcare operations and regulatory requirements related to quality, service, and associated value measures.
Experience coaching, developing, and mentoring direct and indirect reports.
Required Education: Bachelor’s degree in Healthcare, Business, Management, Hospitality or related.
Preferred Education: Master’s degree in Healthcare, Business, Management, Hospitality or related.
Certifications/Other:
Lean process improvement & project management training.
Certificate in Patient Experience Leadership/Advocacy – Beryl Institute
Certified Patient Experience Professional (CPXP)
AIM or similar Change Management certification
MANDT or similar de-escalation certification.

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!

We’re bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

Mercy has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Disclaimer : all data is sourced from indeed and we are not responsible for any error

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